WhatsApp Business is a free app that can be downloaded to help businesses work more efficiently, build trust with customers, and grow their business. The app offers free calls and messaging, as well as business-specific features to enhance conversations. By downloading the app, businesses can take advantage of various benefits, such as saving time with automated replies and away messages, organizing conversations with labels, and creating a professional status to share offers and take orders and payments within the app.
One of the main advantages of using WhatsApp Business is the ability to build relationships and trust with customers. By having a professional business profile on a secure platform, businesses can establish credibility and provide more responsive customer support, leading to long-term loyalty. Subscribing to Meta Verified can also reinforce authenticity and trust with customers.
The app also offers opportunities for businesses to sell more and grow. By getting discovered, advertising, and making valuable customer connections, businesses can boost sales by sending targeted offers, creating ads that click to WhatsApp, showcasing their product catalog, and offering the convenience of in-app orders and payments.
Some frequently asked questions about the app include whether all features are free (the app is free to download and use, but some features may require payment), if personal WhatsApp accounts can still be used (yes, as long as there are two different phone numbers), and if chat history can be transferred over (yes, a backup from a personal WhatsApp account can be restored to the business account). Additionally, businesses can connect up to five web-based devices or mobile phones on their account (up to 10 with a Meta Verified subscription).
It's important to note that data charges may apply and some features may not be available in all markets. However, with its various tools and features, WhatsApp Business can be a valuable asset for businesses looking to work smarter, build trust, and grow their business.