The application being described is an interactive platform aimed primarily at fans, referred to as "덕메" (Dukme), which promotes real-time translation and chatting among users. The app facilitates 1:1 matching, allowing users to connect with others within the same fandom. This matching extends beyond local users, enabling communication with international fans through an integrated translation service that supports real-time interactions. This feature is particularly beneficial for users looking to share their interests and experiences in a global context.
Another significant aspect of the application is the creation of personalized communities using "구슬" (meaning "beads"). Users can engage in various forms of communication within the app, including a bulletin board specifically for Dukme to discuss topics related to their fandoms. The app also features anonymous boards for users to share thoughts without revealing their identities, as well as secret boards for sharing private stories. This structure provides a rich social environment where fans can maintain their privacy while still connecting with others.
The app keeps users engaged by hosting a variety of monthly events organized by a team of fans, who put considerable thought into crafting unique experiences. These events serve as an opportunity for fans to come together for fun activities that resonate with their interests, fostering a sense of community and collaboration among users. Participants will find these events to be a great way to deepen their connections with other fans while enjoying themed activities.
The application's customer support is well-structured, providing multiple channels for users to get assistance. Users can access support through the ITTA app’s My Page feature, allowing for 1:1 inquiries. Additionally, a dedicated phone line is available for direct communication during business hours, along with links to the official website and social media accounts for updates and engagement. This level of support ensures that users have access to help whenever they need it, promoting a user-friendly experience.
Lastly, the application requires certain permissions for optimal functionality. Users are informed about the need for access to features such as the camera and photo albums for posting pictures in chats and community boards. There is also an option to share location data to enhance the matching experience based on the user's locale. Permissions for phone access facilitate customer support communications, while optional storage access allows for photo editing and saving. By clearly outlining these permissions and their purposes, the app seeks to ensure transparency with users regarding how their data may be used.