Interakt is a comprehensive WhatsApp business tool that helps businesses grow and expand on the popular messaging platform. It is trusted by over 100 fast-growing companies in India to handle all their WhatsApp business needs. With Interakt, businesses can access a range of features, including a Shared Team Inbox and a multi-agent support tool for WhatsApp.
The Shared Team Inbox feature allows businesses to manage all their customer conversations on WhatsApp in one place. This means that businesses can send instant replies and never miss out on a message again. The inbox is designed to be user-friendly and efficient, making it easier for businesses to stay on top of their customer interactions.
One of the key benefits of Interakt's Shared Team Inbox is that it offers a unified dashboard for multiple agents to respond to queries via one WhatsApp number. This means that businesses can streamline their communication process and ensure that all customer queries are addressed promptly.
In addition to this, Interakt also allows businesses to add multiple teammates to the Shared Team Inbox. This makes it easier to manage conversations and assign or reassign chats to different team members as needed. The platform also offers an easy-to-use composer that allows businesses to reply instantly with rich-media options, quick replies, and more.
Interakt's intuitive inbox provides businesses with a full picture of their customers while they are talking to them. This is made possible through the use of smart cards, which provide businesses with important customer information and insights. With Interakt, businesses can connect with over 2 billion users on WhatsApp and take advantage of the platform's massive reach. To get started, businesses can sign up on Interakt and gain access to the WhatsApp Business API, making it easier to manage business processes on the messaging platform.