Pact is a messaging aggregation tool that consolidates messages from various communication platforms such as messengers and social networks into a single interface. This allows users to manage all incoming messages more efficiently, speeding up response times which can lead to increased customer satisfaction and improved conversion rates. By centralizing communication, companies can ensure they do not miss any customer inquiries or messages across different channels.
The application features robust filtering options, enabling users to view messages based on specific criteria. It also automatically creates a customer profile or card for each client, storing relevant information for quick access and better relationship management. Additionally, Pact supports sending various types of media directly from the user’s account, including audio messages, images, videos, and documents, thus enriching communication and making it more interactive and comprehensive.
Pact offers broad compatibility with popular communication channels, including WhatsApp, Telegram, Viber, Avito, VK, Odnoklassniki, Instagram, and Facebook. It also seamlessly integrates with popular CRM systems like amoCRM and Bitrix24, enabling businesses to streamline their customer management processes and maintain all communication history within their existing workflows. This interoperability ensures that companies can adopt Pact without significant disruption to their current systems.
This application is trusted by large companies such as Yandex, DNS, Modulbank, Netology, HeadHunter, Foxford, and Boxberry. It is particularly useful for organizations in various sectors including online education, e-commerce, real estate, beauty, retail, and travel services. By leveraging Pact, these companies can enhance their communication efficiency, improve customer engagement, and ultimately drive growth across their respective industries.