Latest Version
4.1.13
December 21, 2024
Textellent
Business
Android
0
Free
com.app.textellent
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More About Textellent
Textellent is designed to enhance customer engagement by allowing businesses to incorporate texting into their existing phone lines. By subscribing to Textellent, businesses can leverage a powerful communication channel that enables customers to interact via text message, helping to improve overall customer experience. This service facilitates communication through multiple platforms, such as devices, websites, web applications, or CRM systems, making it flexible and user-friendly.
With Textellent, businesses can send customized messages for customer service or marketing purposes. The platform supports both one-on-one and bulk messaging, allowing businesses to reach out to their customers effectively. Research shows that a significant majority of customers—70%—prefer to communicate with businesses through texting, making it essential for companies to provide this option. Textellent ensures that businesses don't miss out on this growing trend by integrating texting capabilities into their operations.
The Textellent service is packed with features that enhance communication. Users have access to their contact list, customizable message templates, and a media library to create engaging content. The platform also allows businesses to view previous conversations, ensuring continuity in communication. Texts sent through Textellent will appear as coming from the company's business number, and businesses can set up automatic text triggers based on various events, ensuring that responses are timely and relevant.
Textellent supports a variety of texting functions. Businesses can send appointment invites, confirmations, estimates, and even thank-you messages or satisfaction surveys. This service also encourages referrals and reviews through text requests that capture attention. Beyond basic SMS, Textellent enables users to include images, logos, and links, enhancing the sending experience and providing more information, such as product details and appointment setting.
For existing Textellent users, the newly introduced mobile app offers the convenience of accessing these features from smartphones. This means users can maintain their business number's privacy while communicating on the go. Key functionalities like message notifications, customer response capabilities, and contact syncing are integrated into the app, allowing for real-time engagement. Moreover, businesses can easily forward texts to team members or message any mobile number, enhancing team collaboration and customer service. To experience these features, interested users are encouraged to visit the Textellent website.
Textellent adds texting to your business phone number so you have another powerful channel where customers can engage with your business through their customer experience
Don’t have a Textellent Account Yet?
With a Textellent subscription, you have the ability to add texting to your business phone line and to use a rich texting channel to allow your customers to text you and for you communicate with your customers from any device, website, web application or CRM system. You can send personalized and relevant customer service and marketing campaigns with one-to one messages or one-to-many to expand your customer experience. 70% of customers would like to text with their businesses, make sure you give them that option.
In addition, Textellent gives you have access to your business contacts, customizable message templates and a media library so you can send engaging messages. You can immediately see previous texting conversations and send a new text message to keep the conversation going leading to higher customer retention and satisfaction. The personalized texts will automatically be sent and received via your business number and can be automatically triggered by events in your back-end or CRM systems to make sure they are timely. Textellent makes it easy to add texting to your existing business number (toll-free, landline or VOIP) or get you a new dedicated number for this texting channel.
• Send text invite for appointments, confirmations, estimates, shipping details order confirmations
• Provide text thank-yous, customer satisfaction surveys,
• Generate more reviews and referrals with texting requests that get noticed
• Send holiday greetings, sales notices, VIP specials
• Includes more than just SMS – include logos and pictures, send links for setting appointments, attach product images, etc.
Visit Textellent.com to learn about free trials.
Already have Textellent?
Now with this phone app now you have access to those key features from your cell phone as well and all text communications will be sent using your business number so you never reveal your personal cell phone number again. You have access to your business contacts on the go so you can quickly and easily text your customers while seeing previous text conversations too and you can filter customers using tags making it even more convenient.
• You will automatically be notified when you receive a new message
• Immediately respond to customer inquiries or any text responses
• Your contacts and messages will be automatically synced
• Text responses from customers can be forwarded to other team members
• Text any mobile phone number (no need to be in your contact list)
Requires an active account with Textellent. Visit https://textellent.com
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