In 2015, the first secondary ticket trading service was launched in South Korea, focusing on creating a safe and easy transaction process for users. The platform aims to foster a clean culture around ticket trading and maintain a positive cycle within the industry. With a commitment to transparency and accessibility, the service continues to evolve to meet the needs of its users.
TicketBay is dedicated to fostering a fair trading environment by restricting bulk purchases and sales of tickets that utilize macro tools. This ensures that all transactions occur within a controlled and equitable framework, reducing the risk of unfair practices often associated with ticket resale markets. By implementing these measures, TicketBay seeks to promote integrity and reliability in ticket trading.
The platform offers a series of safety features designed to enhance user experience and security. For instance, payments are securely held by TicketBay until the buyer confirms their purchase, ensuring the protection of funds. In the event of an official cancellation of an event, buyers are guaranteed a full refund. Additionally, there is an option for an entrance reassurance service, which provides a 100% refund if a customer is denied entry at the venue. Buyers can also receive compensation for fees incurred due to a seller's unilateral cancellation.
Furthermore, TicketBay improves the user experience with enhanced product search capabilities, allowing users to find their desired items within a second. They can easily compare seating charts and prices, enabling smarter purchasing decisions. The platform also prides itself on having no transaction fees for buyers, as well as no selling fees for certain product categories, making it an attractive option for ticket buyers and sellers alike. Access permissions are categorized into mandatory and optional, with users being informed about data rights and services accordingly.