Timo is a versatile communication application that requests a variety of permissions to enhance user experience and functionality. To facilitate video calling, users are required to grant access to their camera, which also allows them to take and save profile pictures. The microphone permission is essential for transmitting audio during these video calls, ensuring that users can communicate effectively. Additionally, the application requires location access to enable location-based matching, helping users connect with people nearby. Users can also share photos through the app by granting access to their photo library, while notification permissions keep users informed about friend requests, messages, and video calls.
For customer support, Timo provides several contact methods. Users can reach out via WhatsApp at +639663882544, or they can send an email to the customer service address at cs@touchchat.me for any inquiries or issues. For those interested in business cooperation, there is a separate email contact at bd@touchchat.me. This multi-channel support ensures that users can easily obtain assistance whenever needed, reinforcing Timo's commitment to customer satisfaction.
The app also offers a VIP subscription that provides users with an array of benefits. These include social privileges such as free chatting, viewing visitors, implementing a country filter, and calling discounts. VIP users can also enjoy ornamental advantages like a golden nickname and a VIP badge. The subscription is available in various durations, including one week, one month, and three months, with the monthly renewal priced at $9.99. The payment for the subscription is processed through the user's iTunes account upon confirmation of the purchase.
Managing subscriptions on Timo is straightforward. Users are advised to cancel their subscriptions by disabling the auto-renewal feature in their iTunes or Apple ID settings at least 24 hours before the current subscription period expires. New subscription periods are automatically charged to the user's Apple iTunes account within 24 hours before the end of the existing term. For further clarity on policy matters, users can refer to the app's privacy policy, user terms, terms of recurring subscriptions, and any value-added service agreements, all accessible via provided links. This transparency helps build user trust and ensures compliance with applicable regulations.