The application provides a user-friendly platform for members to manage their healthcare needs conveniently. Users have the ability to log in, register, or change their passwords effortlessly. This provides a secure and personalized experience as members can access critical information about their health coverage and insurance claims all in one place. They can view important details such as their insurance ID, deductible amounts, and out-of-pocket expenses, which allows them to keep track of their financial responsibilities related to healthcare.
Finding the right healthcare provider is also made simple with this application. Members can search for in-network doctors, hospitals, and facilities to ensure they receive benefits under their insurance plan. For urgent medical situations, they can quickly locate nearby urgent care facilities. Furthermore, the app offers tools to estimate the costs associated with various procedures, tests, and treatments, contributing to informed decision-making about healthcare expenses.
The application enhances the user experience by providing valuable information such as patient reviews and average wait times for healthcare providers, which can help members select practitioners based on their preferences. Additionally, it offers the option to search for bilingual doctors, specifically those who speak Spanish, to cater to a wider range of members. The ability to access details related to medical and pharmacy benefits, including copay levels, is also featured, ensuring members are well-informed about their coverage.
For added convenience, members can send their insurance ID to Apple Wallet for quick offline access. The app allows users to view their Explanation of Benefits, which clarifies how much they've been billed and what has been covered by insurance. Members can log in using Touch ID for swift access, utilize live chat for customer support, and share their ID card with others when necessary. For those with applicable pharmacy coverage, they can search for drug information and estimates, compare local pharmacies, and receive medication-related reminders. Moreover, members can access MDLive for virtual doctor's visits, which streamline the process of receiving medical advice while taking into account their allergies and medications stored in HealthKit.