The ManageEngine Endpoint Central MSP Android app, previously known as Desktop Central MSP, is designed specifically for IT service providers to manage and interact with customer servers, laptops, and desktops from anywhere in the world. This application streamlines the management process, allowing service providers to perform their IT tasks efficiently and effectively without the need to be physically present in the office. By utilizing this app, providers can enhance their productivity and responsiveness, offering better support to their clients.
With the Endpoint Central MSP app, users can easily manage customer computers with just a few taps. Key functionalities include adding or removing computers from management, initiating the installation of management agents, and checking the installation status on client systems. In addition, users can monitor how frequently agents communicate with the server and gather information regarding each remote office, allowing for a comprehensive overview of the managed IT environment.
Asset management is another significant feature of the app, providing users with a complete overview of all assets under management. The app allows for system scans to collect hardware and software information, ensuring that users have the necessary data for effective resource allocation. It also enables users to check software compliance statuses, analyze software usage, and prohibit the use of specific applications when necessary to maintain security and efficiency.
In terms of patch management, the app enables users to identify vulnerable computers, detect missing patches across various operating systems, and manage the approval or decline of patches as needed. Users can also monitor automated patch deployments and view overall system health status. Moreover, the advanced remote control features, including multi-monitor support and collaborative sessions, give users the ability to manage and troubleshoot client systems efficiently while auditing remote interactions to ensure accountability and security.