Our mission is centered around simplifying the financial experience for our customers by reducing complexity and promoting responsible access to financial services. We aim to empower individuals throughout their entire financial journey, ensuring transparency and ease of use. Our approach is focused on providing solutions that make managing finances straightforward, free from hidden charges or confusing terms, helping users feel more confident and in control of their financial lives.
To reflect these values, our app was designed to be user-friendly, transparent, and hassle-free. We believe that managing finances should be simple and accessible, so we have eliminated any trickery or confusing fees common in traditional financial products. Our goal is to create an experience that aligns with what users expect from modern financial tools—easy, reliable, and free of unnecessary obstacles—delivering peace of mind and convenience in every transaction.
Customer support is a key part of our commitment to financial peace of mind. We provide round-the-clock human assistance through multiple channels including phone, email, and in-app chat. This ensures that users can get help whenever they need it, making their overall experience smoother and more reassuring. We prioritize building trust with our users by being available and responsive at all times, supporting them through every step of their financial needs.
Our services are available across different countries, including Brazil, Mexico, and Colombia. In Brazil, we serve over 92 million users with a wide range of financial products such as credit cards, loans, investments, and insurance. In Mexico, more than 8 million customers benefit from our seamless credit card and savings account options, along with innovative tools like Dimo®. In Colombia, over a million customers enjoy easy management of their money and cards with real-time notifications and secure transactions. Recognized globally, Nu has earned numerous awards, symbolizing our commitment to innovation and customer satisfaction. Download our app today and join millions in experiencing a new, simplified way to handle finances.