Latest Version
January 06, 2025
ServiceNow
Business
Android
1
Free
com.servicenow.support
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More About Now Support
The Now Support Mobile application provides a comprehensive platform for users to effectively manage their requests and cases, ensuring smooth communication and workflow. With features designed to enhance user experience, individuals can easily track their various requests, allowing for better organization and progression of cases. This capability ensures that users remain engaged and proactive in handling their support issues, ultimately leading to quicker resolutions.
In addition to tracking requests, the application offers real-time notifications, which keep users informed around the clock. This feature is essential for users who need updates on their cases and want to stay informed of any changes or developments that may arise. The ability to receive instant notifications means that users can respond to situations promptly, thereby increasing their overall efficiency and satisfaction with the support process.
The Now Support Mobile app also includes a vast library of knowledge articles, serving as a valuable resource for users looking for quick answers or additional information related to their support needs. This extensive knowledge base empowers users to find solutions independently, reducing the reliance on direct support and enabling them to resolve issues more rapidly.
Moreover, the application boasts a Service Catalog feature, which expedites the request fulfillment process. By providing users with access to a clearly defined catalog of services, they can quickly select and fulfill their needs without unnecessary delays, further enhancing user productivity and satisfaction. Additionally, the integration of Ask Kodi, the Now Virtual Agent, offers users insightful assistance, making the support journey even more intuitive and responsive.
To ensure a seamless user experience, Now Support Mobile incorporates advanced security features, allowing users to bypass traditional single sign-on (SSO) methods by using facial recognition or touch ID for login. This not only saves time but also enhances the overall security of accessing the application. The Now Support Mobile application is underpinned by the Now Platform®, which facilitates efficient digital workflows across various departments and systems, ensuring robust support experiences.
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