The application offers a user-friendly and straightforward way for users to manage their health benefits. To begin, users can easily log in using the same credentials they use for their health benefits website, ensuring a seamless transition. For added security, sensitive account details are never stored on the mobile device, protecting users' personal information. Furthermore, the app enhances convenience through biometric features such as Touch ID and Face ID, allowing for quick access to the app without needing to enter a password each time.
One of the significant advantages of the app is its ability to connect users with important account details at any time. Users can check their available balances around the clock, view graphical summaries of their accounts, and see any claims that may require receipt submissions. The app simplifies communication with customer service by providing direct options to call or email. It also allows users to view statements, notifications, and even scan product barcodes to verify eligibility for benefits, streamlining the entire process.
In addition to basic account management, the app provides a variety of time-saving features for users with flexible spending accounts (FSA) and health reimbursement arrangements (HRA). Users can file claims directly through the app, whether for new or existing claims, and can effortlessly upload or take pictures of receipts for submission. The app also allows users to view, contribute, and distribute health savings account (HSA) transactions, making it easy to manage funds. Additionally, bill payment capabilities are included, allowing users to add payees and settle payments from any account.
The application is designed with the user's experience in mind, combining functionality with convenience. Users can manage their medical expenses by entering necessary information and documentation, view and oversee their HSA investments, and even retrieve forgotten usernames or passwords. In case of lost or stolen debit cards, users can quickly report the issue directly through the app. All of these features are powered by WEX Health®, ensuring reliable service and robust support for users managing their healthcare benefits.