Latest Version
3.424.0
March 08, 2025
T-Mobile USA
Business
Android
0
Free
com.tmobile.techphd
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More About Protection 360™
This application provides users with convenient access to live technical support every day of the week through phone calls or chat. It allows assistance for various issues related to connected devices, such as setup, installation, and connectivity, including Bluetooth and Wi-Fi problems. This live support is bundled at no additional charge for customers who have subscribed to Protection 360™, ensuring that help is readily available whenever it's needed.
One of the standout features of the application is the ability to file claims effortlessly. Users can quickly submit claims for accidental damages like drops or spills, as well as for hardware malfunctions through the mechanical breakdown claim option. This streamlines the process of getting support for damaged devices, making it easier to manage and resolve issues without significant delays.
The app also enables users to view essential coverage details, including access to their coverage documents and information about potential deductibles. This transparency allows users to clearly understand their protections and responsibilities while also having quick access to frequently asked questions to address any uncertainties regarding their coverage details.
Moreover, the application offers a range of curated self-help articles that help users maximize their device usage. These articles include step-by-step guides that are designed to empower users to troubleshoot issues independently and enhance their overall experience. By registering with their T-Mobile phone number, users unlock all these services and can verify their eligibility, although those who do not qualify will see the technical support feature removed after two weeks of registration.
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