Latest Version
February 13, 2025
ServiceNow
Business
Android
0
Free
com.servicenow.fulfiller.mam.blackberry
Report a Problem
More About ServiceNow Agent - BlackBerry
The ServiceNow Mobile Agent app is designed to provide a mobile-first experience that streamlines the most common workflows for service desk agents. It allows agents to efficiently manage and resolve end-user requests directly from their mobile devices. The app’s user-friendly interface enables agents to accept and update tasks easily, even when they do not have an internet connection. By utilizing capabilities inherent in mobile devices, such as navigation, barcode scanning, and signature collection, the app significantly simplifies the workflow for service desk operations.
This application offers pre-configured workflows specifically tailored for various service desk functions, including IT, Customer Service, Human Resources, Field Services, Security Operations, and IT Asset Management. Organizations have the flexibility to customize and extend these workflows to better fit their unique operational requirements. This adaptability allows for a more personalized and efficient use of the app in diverse organizational contexts.
Among the key features of the Mobile Agent app are the functionalities that allow teams to manage their workload effectively, triage incidents and cases, and quickly act on approvals using swipe gestures and other streamlined actions. The ability to work offline is particularly beneficial, ensuring that agents can continue to be productive regardless of their internet connectivity. Additionally, the app provides access to comprehensive issue details, activity streams, and related lists of records, further enhancing the support agents can provide to end users.
For those interested in detailed release notes about the app, ServiceNow provides comprehensive documentation available at their designated link. It is important to note that the Mobile Agent app requires a ServiceNow Madrid instance or a later version to function properly. As with all software applications, users are encouraged to review the End User License Agreement to understand the terms of use fully.
Rate the App
User Reviews
Popular Apps
