Sydney Health is a mobile application that serves as a digital ID card, allowing users to access and share their current ID with their care team in person or via email. This eliminates the need for a physical paper ID and ensures that users always have their ID on hand.
The app also features a 24/7 chat function, where users can find answers to their questions or chat with a Member Services representative for more in-depth assistance. This provides a convenient and accessible way for users to get the information they need.
Users can also use the app to understand their share of healthcare costs, including deductibles and copays. They can also check what services are covered under their plan and track their claims. This helps users stay informed about their healthcare expenses and coverage.
The "Find care" feature allows users to search for healthcare professionals within their plan's network, including doctors, labs, and hospitals. They can also see estimated costs before receiving care, helping them make informed decisions about their healthcare.
The app also offers virtual care options, such as routine care, prescription refills, and urgent care, all accessible through the app. This provides users with the convenience of receiving healthcare services whenever and wherever they need it.
Users can also set up automatic refills and reminders for their medications through the app. This helps them stay on top of their prescriptions and ensures they never miss a refill.
Sydney Health is available for download on mobile devices and is offered through an arrangement with Carelon Digital Platforms. However, the Virtual Primary Care experience is offered through an arrangement with Hydrogen Health. It's important to note that the features available on the app may vary depending on the user's specific plan.