Lalamove is a delivery application designed to connect users with a large network of driver partners for quick, easy, and cost-effective delivery services available at any time and location. Established in Hong Kong in 2013, the company has expanded its operations to 14 different markets across regions such as Asia, Latin America, and EMEA. It aims to provide both individuals and businesses with smooth logistics solutions that eliminate common delivery hassles.
The app offers round-the-clock delivery options, enabling users to get matched with a driver immediately regardless of the time, whether it's an urgent need or scheduled shipment. The service supports same-day, next-day, and future reservations, catering to various delivery scenarios. Additionally, users can request services with multiple stops and optional helper assistance, adding flexibility to their delivery requirements.
A key feature of Lalamove is its variety of vehicle choices suitable for different types of deliveries. The platform provides options like trucks for large or bulky items, vans for medium-sized loads and business logistics, and motorcycles for fast, small-item deliveries. This assortment ensures that users can select the most appropriate vehicle based on their specific needs, making the process efficient and tailored.
Beyond delivery, Lalamove emphasizes affordability with transparent pricing and no hidden charges. Users can see exact costs upfront and choose to pay via the app or directly to the driver in cash. The app also features real-time tracking, allowing users to stay updated on their shipment’s location and estimated arrival time. Rewards are offered for drivers through LalaPoints earned with each delivery, which can be redeemed for discounts and special offers. Recently, Lalamove has expanded to include ride-hailing services in several Southeast Asian countries, providing additional transportation options for daily commutes and airport transfers, all managed seamlessly through the app.