Latest Version
December 07, 2024
ServiceNow
Business
Android
0
Free
com.servicenow.fulfiller.mam.intune
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More About ServiceNow Agent - Intune
The ServiceNow Mobile Agent app is a mobile application that allows service desk agents to manage and resolve end user issues on the go. It requires a company's work account and a Microsoft managed environment, and some features may not be available in all countries. If there are any issues or questions about using the app, users should contact their company's IT administrator.
The app comes with pre-built workflows for service desk agents in various departments such as IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management. These workflows can also be customized to meet the specific needs of each organization.
With Mobile Agent, users can manage their team's assigned work, triage incidents and cases, and complete tasks even without an internet connection. The app also utilizes native device capabilities such as navigation, barcode scanning, and signature collection to simplify work processes.
For more information about the app's features and updates, users can refer to the detailed release notes available at https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html. It is important to note that this app requires the ServiceNow Madrid instance or later.
Before using the app, users must agree to the End User License Agreement (EULA) available at https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310. The app is owned by ServiceNow, Inc. and its trademarks, including the ServiceNow logo and Now Platform, are registered in the United States and other countries. Other company names, product names, and logos may also be trademarks of their respective owners.
IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software.
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
NOTE: This app requires the ServiceNow Madrid instance or later.
EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310
© 2023 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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