The TELUS Health EAP app provides users with round-the-clock access to mental health support and assistance across various areas of their personal and professional lives. This includes help for issues related to mental health, as well as services addressing legal and financial concerns, child and elder care, career guidance, and nutritional advice. The app aims to serve as a comprehensive resource to support overall well-being at any time, making it convenient for users to seek support whenever needed.
Within the app, users can connect with a broad network of counselors for mental health services. These appointments can be scheduled virtually via video calls, over the phone, or even in person, offering flexible options tailored to individual preferences and needs. The diverse network ensures that users can find a counselor who best fits their specific circumstances and comfort levels, fostering accessible and effective mental health care.
In addition to counseling services, the app features a searchable online library filled with wellbeing content and resources that have been clinically verified. These materials are designed to help users educate themselves about mental health and wellness topics, providing them with valuable information and self-help strategies to maintain and improve their overall health and resilience.
For users enrolled in TELUS Total Mental Health, the app offers personalized care plans that are tailored to their unique needs. They can select their preferred counselors and receive additional assistance and guidance from care navigators to ensure they are supported throughout their mental health journey. Moreover, TELUS Health One encourages users to take a proactive approach to their wellbeing through fitness challenges, tracking daily steps and exercise routines with Health Connect. They can also team up with colleagues for group challenges, promoting motivation and a sense of community in pursuing healthier lifestyle habits.