Latest Version
2.7.2
February 01, 2025
Zoho Corporation
Business
Android
1
Free
com.zoho.support
Report a Problem
More About Zoho Learn
Zoho Desk offers a mobile customer support solution that enhances the efficiency and effectiveness of managing customer inquiries. One of the key features is the ability to prioritize tickets easily. Users can set up Custom Views and Work Modes to organize support tickets according to their selected criteria, allowing them to focus on the most critical issues first. This feature is designed to streamline workflows and ensure that agents are addressing the matters that require immediate attention.
In today's fast-paced communication landscape, staying connected with customers is vital. Zoho Desk enables support teams to engage with customers through various instant messaging platforms such as WhatsApp, Instagram, Twitter, and WeChat. This multi-channel capability allows agents to maintain open lines of communication, providing timely responses and fostering better customer relationships. The integration of social communication enhances the overall support experience.
Another notable feature is the provision of contextual information that has been integrated into each support ticket. Zoho Desk allows agents to access relevant data, including customer details from Zoho CRM, while addressing tickets. This not only aids in personalizing support but also equips agents with actionable insights, enabling them to resolve issues more effectively. Having comprehensive information readily available enhances the ability to provide efficient and accurate support.
Collaboration among team members is made simple with the inclusion of tools that allow agents to tag colleagues on tickets and communicate through the Team Feed. This functionality ensures that support operations are seamless and that team members can work together to resolve issues promptly. Furthermore, the Notification Center helps agents stay updated by sending push notifications about ticket updates, mentions, and comments, keeping everyone informed and engaged. The Zoho Desk mobile application is designed to enhance usability, with gesture controls that simplify routine ticket management tasks, making the support process more efficient.
Rate the App
User Reviews
Popular Apps
