Latest Version
2.11.444
January 28, 2025
GoTo Group, Inc.
Productivity
Android
0
Free
com.goto.resolve.customer
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More About GoTo Resolve
The GoTo Resolve mobile application is designed specifically to assist support agents in diagnosing and resolving issues that users may encounter on their mobile devices. It provides a robust platform for real-time support, allowing agents to effectively address technical problems remotely. By utilizing this app, users can get immediate assistance without the need for face-to-face interactions, streamlining the troubleshooting process significantly.
To get started with the GoTo Resolve app, users simply need to install it on their mobile devices and launch the application. Upon opening the app, they must enter a unique support key that they receive from their support agent. This key acts as an identifier for the session and allows the agent to connect securely to the user's device. Once connected, the agent can assist with troubleshooting steps directly.
The features of GoTo Resolve enhance the overall support experience by providing instant communication between the user and the agent through chat. Additionally, users can share their screens in real-time, offering a clear view of the issue at hand. This interactive approach enables the support agent to guide the user and resolve issues as if they were physically present, thereby improving the efficiency and effectiveness of technical support.
It's important to note that GoTo Resolve employs Accessibility services to enable full remote control during a support session. However, the application is designed with privacy in mind; it does not monitor or control any activity on the device outside of the authorized support session. This ensures that users maintain control over their device while benefiting from expert assistance when needed.
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