Latest Version
2.30.3
December 19, 2024
Text, Inc.
Productivity
Android
0
Free
com.livechatinc.android
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More About LiveChat - Customer service
Stay connected with your customers at all times with the LiveChat mobile app. Designed to function effectively even under poor internet conditions, this app makes customer support exceptionally easy and accessible. With the convenience of LiveChat, you can ensure that you never miss an opportunity to engage with customers, allowing for seamless communication that enhances support operations.
Trusted by over 30,000 companies globally, LiveChat provides powerful customer service tools right at your fingertips. Users can access detailed customer information, preview incoming messages, and utilize ready-to-go responses to common inquiries. The app supports multiple communication channels, facilitates file sharing, and includes both in-app and push notifications. Additionally, each agent can be managed through an editable profile system, enhancing the overall effectiveness of the support team.
The LiveChat app allows you to resolve customer issues promptly. By providing instant responses in real-time, you can address customer needs quickly, which results in higher satisfaction rates. One notable feature is the ability to see incoming messages while customers are still typing, giving agents a head start in addressing concerns. This functionality, paired with pre-prepared answers for frequently asked questions, enables teams to work more efficiently and effectively.
Moreover, the app emphasizes smart support through automation. You can set automated greetings to engage with customers based on their website behavior, recommend products, and make necessary announcements. Additionally, the app streamlines customer service by intelligently routing chats to the appropriate teams, ensuring that inquiries are handled by the right specialists promptly.
Manage customer tickets on the go with the built-in system that allows you to oversee complex cases anytime and from anywhere. The app enables you to reassign tickets, organize open cases, and quickly determine the status of any ticket. This capability not only enhances the handling of customer inquiries but also supports sales efforts by qualifying and collecting leads effortlessly, ultimately fostering a robust customer experience while keeping operational costs low.
Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier.
30,000+ companies around the world can’t be wrong!
Powerful customer service software close at hand:
- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles
And more!
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Install LiveChat to:
1. Solve customer problems in a flash
Instant answers in real-time. Fast for your team, fast for the customer.
See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction.
2. Support smarter, not harder
Make the most of automation.
Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams.
3. Solve tickets anytime, anywhere
Manage complex cases inside your Android app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye.
4. Close more sales
Collect and qualify leads without a hitch and boost your sales opportunities.
Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales.
5. Cut costs
Increasing headcount is not the answer.
Scale your customer service the smart way. Improve productivity with powerful features.
Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.
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Visit our website www.livechat.com to learn how you can scale your business with LiveChat.
Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.
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