The newly updated home page of the application is designed to simplify navigation, making it easier for users to find various ways to access medical care, whether online or in-person. Users can quickly identify care recommendations for both ongoing and new health issues, and they have a comprehensive view of all available care options, which includes access to a 24/7 Care Chat feature with healthcare providers. This enhancement improves the overall user experience by organizing information effectively, allowing users to easily locate the help they need.
The enhanced navigation is segmented into several convenient sections for better user accessibility. The "Appointments" section allows users to view their upcoming appointments and visits, along with after-visit summaries. The "Messages" section facilitates secure communication with the user’s care team, ensuring that all inquiries and follow-ups can be handled swiftly and confidentially. Furthermore, the "Medications" section empowers users to refill or transfer prescriptions, view their medication lists, and check pharmacy wait times or communicate with pharmacy representatives directly.
Additionally, the application provides a "Records" section where users can access their test results, health summaries, routine care reminders, and share their health records with non-Kaiser Permanente providers. The "My Plan" section streamlines financial transactions, allowing users to pay bills, view statements, and see detailed documents regarding their benefits and coverage. Users can also find nearby Kaiser Permanente facilities and check wait times for services such as the pharmacy and lab under the "Locations and wait times" feature.
To log in to the app, users must sign in with their kp.org/wa user ID and password, although the latest version also supports Face ID and Touch ID for added security. Users without a user ID or password are encouraged to register via the link on the Sign-in screen. Non-Kaiser Permanente members can visit kp.org to learn more about the various benefits available to them, which include multiple health plan options, access to both virtual and in-person care, and advanced online tools designed to help them manage their personal health effectively.